WE ARE AT YOUR SERVICE!

All of us at Advanced Menopause Relief consider you, our customer, the most important part of our company. It is sometimes difficult to deliver our message using the internet because at times it seems so impersonal. Just know that our employees, and our manufacturer Vitamin Research Products, hold you in the highest esteem, and we would like to partner with you in your quest to excellent health.

Please review the following items so that you are familiar with our rates and policies. We invite you to let us know what you like about our products and services, and also if there is anything we offer that does not meet your needs. You can email us at: customerservice@vrp.com with any questions or concerns you may have.
 
The following areas may be accessed by clicking on the topic of interest:

Our 100% Money Back Guarantee
Total and complete customer satisfaction is our goal. If for any reason you are not pleased with any product (excluding books, accessories and special order raw materials), simply return it to us within 30 days of purchase using the Return Merchandise Authorization (RMA) number explained below. All return items must be sent with the RMA number to:

Vitamin Research Products
3579 Hwy 50
Carson City, Nevada 89701

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If You Wish to Make a Return
You must first request a Return Merchandise Authorization (RMA) number. Before you send your merchandise back to VRP, request your RMA number by calling (775) 884-8217 or by sending an email to: returns@vrp.com. NOTE: Your request for an RMA number must be placed in writing within 30 days of receiving your package.

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Questions About Your Shipment?
Upon receiving your package from Vitamin Research Products carefully check the invoice against the products you received. Occasionally, the environmentally-sound packing material inside your box can 'hide' and cover-up smaller bottles. If there is a discrepancy in your order contact us at (775) 884-1300 within ten days of receiving your package.

Questions About Your Order?
Call (775) 884-1300 or send us an email at: customerservice@vrp.com

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Don't Know What to Order?
Send an email to: customerservice@vrp.com or call (775) 884-8210 to speak with our Customer Relations Specialist.

You may also take advantage of VRP's Private Nutritional Consultation Service* by calling (800) 877-2447 to schedule a personal consultation. Each session is billed in 15-minute increments. Take as long as you like. (Many people find that a 15-minute session with a certified and licensed nutritional consultant is plenty of time.) Each 15-minute increment costs only $25. Once you schedule your session, our consultant will call you at the scheduled time.

*This service is not intended to diagnose, treat, cure or prevent any disease. We hope to educate you on the best ways to utilize Vitamin Research Products nutritional formulas to enable you and your family to live a long and healthy life.

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Shipping & Handling Charges
Due to soaring raw material prices it has become necessary for us to adjust our shipping rates. In some cases, you may pay less. Most companies build profit margins into shipping rates and pass this charge on to their customers. We don't. Our promise to you is a commitment to provide the world's finest pharmaceutical-quality nutritional formulas, while offering the most competitive pricing possible. You will notice we have already lowered prices on more than 50 of our most popular products and single ingredients.

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US Domestic
POP - USPS Priority Mail
UPG - UPS Ground
UP2 - UPS Ground 2 day
UP3 - UPS Ground 3 day

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Undelivered Packages
We're sorry, but if your products are returned to us as undelivered VRP cannot refund shipping and handling charges.

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International
EMI - USPS Express Mail International
API - USPS Air Parcel International
Please remember that some products are restricted in certain countries. See below for our updated product restrictions list.

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Restricted Products by Country
Australia:
  • Andro
  • DHEA
  • Melatonin
  • Pregnenolone
  • Progesterone
  • Ephedra
  • Yohimbe

 

Canada:
  • Andro
  • DHEA
  • DMAE
  • L-Carnitine & Acetyl-L-Carnitine
  • Vitamin K
  • Minerals with Vitamin K
  • Multi-Vitamins with Vitamin K
  • Melatonin – not more than 4 bottles
  • Pregnenolone
  • Progesterone

France:
  • Andro
  • DHEA
  • Hormones of any kind
  • Melatonin
  • Pregnenolone
  • Progesterone

Germany:
  • No vitamin supplements of any kind

Italy:
  • No vitamin supplements of any kind

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Taxes
When ordering please remember that all customs, duties and taxes are the sole responsibility of the customer.

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Auto Order Program (Save 20%)
You receive a 20% discount on every order shipped under the Auto Order program.

You can schedule your orders on 30, 60, or 90-day intervals, with different cycles for different products, if you wish.

Your credit card will only be charged when we ship.

To place a new Auto Order Shipment please call us at (800) 877-2447.

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Need to Change Your Auto Order Shipment?
Any changes or additions to your Auto Order shipment must be received in writing no later than 10 days prior to shipment date.

Shipment returns are subject to a 15% restocking fee. To make changes in your Auto Order Shipment please email us at: customerservice@vrp.com

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Contacting the Web Staff
If you have any questions about the practices of this site, or your dealings with this Web site, please contact:

Vitamin Research Products
3579 Hwy 50
Carson City, Nevada 89701
Phone: (800) 877-2447
Fax: (800) 877-3292
customerservice@vrp.com

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The statements on this web site have not been evaluated by the Food and Drug Administration, and are not intended to diagnose, treat, cure or prevent any disease. Back to Top
Although HerBalance Cream™ is made with Dr. Lee's exact specifications, Dr. Lee has requested that all providers of progesterone cream use the following disclaimer: "John R. Lee, M.D. does not endorse any one brand of progesterone cream, nor does he make money from the sale of any progesterone cream. Using Dr. Lee's name does not imply in any way that Dr. Lee endorses or recommends this progesterone product or any other product."
Copyright 2004 Advanced Menopause Relief. All Rights Reserved.